Privacy of personal data is of utmost importance to www.zaps.gr. We want our processing of your personal information to be governed by clarity and transparency.
This policy describes the type of information we collect and how we process and protect it, as well as contact details in case you have questions or comments.
Last updated: December 7, 2025
Contact
Under the General Data Protection Regulation (GDPR), the ZAPANTI K. & CO. E.E. should be considered as an independent data controller, responsible for the information recorded about you as a customer, visitor to this website, etc.
The details of the company and of communication with us are as follows:
Name: ZAPANTI K. & SIA E.E. Distinguished Title: ZAPS BATTERIES VAT number: 800923110 Tax office: KEFODE of Attica Address: 17ο km L. Spaton Contact Phone: (+30) 210 663 5556 Contact Person: Rautopoulos Konstantinos Contact Email: [email protected]
Processing of Visitor / Customer Data
When you do business with ZAPS BATTERIES and its store through various channels, including our website, apps, physical stores and customer service/support, we collect and process some of your personal information.
Information We Collect and Use
Contact details such as name, email address, address and telephone number
Traffic data about your use of the website
Information about interests and habits
Purchase history
Transaction data
Information used in connection with customer service and support
Photos used on social media or on our website (upon request only)
IP address
When Do We Collect Personal Information?
When you receive an offer, place an order or complete a purchase
When you sign up to receive our newsletter and other marketing materials and activities
When you enter contests
When you contact us (in relation to service, support, customer complaints, etc.)
When you provide consent to share your photos
Why We Collect Personal Information
Processing your purchase and providing our service
Customer case management
Sending newsletters or other marketing materials and activities
Answer to your questions
Statistics and analysis used for purposes related to product development, optimization of business operations and reporting
Legal Basis for Processing Personal Information
The legal basis for our processing of your personal information related to your purchase, the provision of customer service and support, and the management of customer affairs is the performance of contracts entered into between you and ZAPS BATTERIES (General Regulation on Data Protection, Article 6(1), point b).
In addition, we process your personal information based on your consent when you register to receive a newsletter and other marketing materials and activities (General Data Protection Regulation, Article 6 (1), point a).
Finally, we process your personal information for statistical and analytical purposes on the basis of our legitimate interest related to product development, optimization of business operations and reporting (General Data Protection Regulation, Article 6(1), point f).
Who We Share Your Personal Information With
Your information may be shared with data processors based on the data processing agreement which includes:
Hosting partners
Transport companies
Payment service providers
Business partners in relation to customer case management and marketing
Under certain circumstances and in accordance with law, it may be necessary to disclose information to public authorities, including judicial authorities.
For example, information may be passed to the police in the event of suspected fraud.
Withdrawal of Consent
You can withdraw any consent you may have given in relation to newsletters at any time.
We will then delete your personal information unless we can continue to process it on a different basis.
If you wish to withdraw your consent in relation to newsletters or other marketing materials and activities, please use the unsubscribe link in the footer of these newsletters.
In any case, you can contact us for any issue that concerns you using one of the available methods that you will find on the contact page.
Deleting Your Personal Information
We delete your personal information when it is no longer necessary for the purpose that provided our reasoning for collecting, processing and storing your data.
ZAPS BATTERIES securely stores personal information related to your purchase, the provision of customer service and support, and the management of customer affairs for the period required by applicable local law.
Storage takes place for ten years from the end of the financial year to which this information relates, after which the information is deleted.
Your data is stored to ensure the proper handling of recurring customer relationships, potential complaints and warranty obligations, and to meet our obligations.
Η ZAPS BATTERIES stores personal information related to newsletters, other marketing activities until you withdraw your consent.
Your Rights
Under the law, you have various rights in relation to our collection of your personal information:
Right of access
Right to portability
Right of correction
Right to delete
Your right to object to processing based on legitimate interest
Your right to object to direct marketing
Right of limitation
You can contact the relevant supervisory authority at any time if you are not satisfied with the way your personal information is being handled.
For questions and inquiries about your rights, please contact us..
In case you wish to exercise your rights, please be specific in your wishes.
From our side, be sure that we will make every effort to provide you with the best service and ensure that your rights are properly dealt with.
When you request access to your personal information, correction or deletion of information, or if you wish to opt out of our policies, we will investigate whether it is possible to fulfill your request.
We aim to respond as quickly as possible and will get back to you within a month.
Privacy Policy Updates
This privacy policy is subject to occasional review, and should we make any material change in the way we use your personal information, we will post a notice on this page.
The date our policy was last updated is at the top of this page.
