Privacy Policy

Privacy of personal data is of utmost importance to www.zaps.gr. We want our processing of your personal information to be governed by clarity and transparency.

This policy describes the type of information we collect and how we process and protect it, as well as contact details in case you have questions or comments.

Last updated: November 1, 2023

Contact

Pursuant to the General Data Protection Regulation (GDPR), ZAPANTI K. & SIA E.E. should be considered as an independent data controller, responsible for the information recorded about you as a customer, visitors to this website, etc.

The details of the company and of communication with us are as follows:

Name: ZAPANTI K. & SIA E.E.
Distinctive title: ZAPS BATTERIES
VAT number: 800923110 DOU: Koropi
Address: 17ο km L. Spaton
Contact Phone: (+30) 210 663 5556
Contact Person: Rautopoulos Konstantinos
Contact Email: [email protected]

Processing of Visitor / Customer Data

When you do business with ZAPS BATTERIES and its store through various channels, including our website, apps, brick-and-mortar stores and customer service/support, we collect and process certain of your personal information.

INFORMATION WE COLLECT AND USE

• Contact details such as name, email address, address and telephone number
• Traffic data about your use of the website
• Information about interests and habits
• Purchase history
• Transaction data
• Information used in connection with customer service and support
• Photos used on social media or on our website (upon request only)
• IP address

WHEN WE COLLECT PERSONAL INFORMATION

• When you receive an offer, place an order or complete a purchase
• When you sign up to receive our newsletter and other marketing materials and activities
• When you enter contests
• When you contact us (in relation to service, support, customer complaints, etc.)
• When you provide consent to share your photos

WHY WE COLLECT PERSONAL INFORMATION

• Processing your purchase and providing our service
• Customer case management
• Sending newsletters or other marketing materials and activities
• Answer to your questions
• Statistics and analysis used for purposes related to product development, optimization of business operations and reporting

LEGAL BASIS FOR THE PROCESSING OF PERSONAL INFORMATION

The legal basis for our processing of your personal information relating to your purchase, providing customer service and support, and managing customer affairs is the performance of contracts entered into between you and ZAPS BATTERIES (General Data Protection Regulation, article 6(1), point b).

In addition, we process your personal information based on your consent when you register to receive a newsletter and other marketing materials and activities (General Data Protection Regulation, Article 6 (1), point a).

Finally, we process your personal information for statistical and analytical purposes on the basis of our legitimate interest related to product development, optimization of business operations and reporting (General Data Protection Regulation, Article 6(1), point f).

Who We Share Your Personal Information With

Your information may be shared with data processors based on the data processing agreement which includes:

• Hosting partners
• Transport companies
• Payment service providers
• Business partners in relation to customer case management and marketing

Under certain circumstances and in accordance with law, it may be necessary to disclose information to public authorities, including judicial authorities.

For example, information may be passed to the police in the event of suspected fraud.

Withdrawal of Consent

You can withdraw any consent you may have given in relation to newsletters at any time.

We will then delete your personal information unless we can continue to process it on a different basis.

If you wish to withdraw your consent in relation to newsletters or other marketing materials and activities, please use the unsubscribe link in the footer of these newsletters.

In any case, you can contact us for any issue that concerns you using one of the available methods that you will find on the contact page.

Deleting Your Personal Information

We delete your personal information when it is no longer necessary for the purpose that provided our reasoning for collecting, processing and storing your data.

Η ZAPS BATTERIES securely stores personal information related to your purchase, the provision of customer service and support, and the management of customer affairs for the period required by applicable local law.

Storage takes place for ten years from the end of the financial year to which this information relates, after which the information is deleted.

Your data is stored to ensure the proper handling of recurring customer relationships, potential complaints and warranty obligations, and to meet our obligations.

Η ZAPS BATTERIES stores personal information related to newsletters, other marketing activities until you withdraw your consent.

Your Rights

Under the law, you have various rights in relation to our collection of your personal information:

• Right of access
• Right to portability
• Right of correction
• Right to delete
• Your right to object to processing based on legitimate interest
• Your right to object to direct marketing
• Right of limitation

You can contact the relevant supervisory authority at any time if you are not satisfied with the way your personal information is being handled.

For questions and inquiries about your rights, please contact us..

In case you wish to exercise your rights, please be specific in your wishes.

From our side, be sure that we will make every effort to provide you with the best service and ensure that your rights are properly dealt with.

When you request access to your personal information, correction or deletion of information, or if you wish to opt out of our policies, we will investigate whether it is possible to fulfill your request.

We aim to respond as quickly as possible and will get back to you within a month.

Privacy Policy Updates

This privacy policy is subject to occasional review, and should we make any material change in the way we use your personal information, we will post a notice on this page.

The date our policy was last updated is at the top of this page.