Please read the terms & purchase and return policy carefully before making any online transaction. Return of defective products
If the product that has been sent to you is defective, you can contact us through it communication form and report the problem that occurred to our associates. They are always at your disposal to serve you. The return is made within the time period specified in article 4 par. 10 of law 2251/1994 with the following procedure: it must begin within 7 calendar days from the date of receipt of the order with written notification via electronic mail to the email [email protected] of his request to the Company and to be completed within 7 days of the approval for the shipment of the returned products, i.e. a total of fourteen (14) days. The company will not accept back non-defective products that are not in their original form. The charge for returning the defective product is borne by our company.
Status of returned products
The product must be in its original condition received by the customer, undamaged, sealed and bearing the necessary supplier/manufacturer labels. All products that have been opened or damaged or their packaging is damaged or the gelatin/plastic wrap has been removed will not be accepted. In this case, the parcel will be returned to the sender at his own charge for shipping costs. During the sale period there are no product returns – only exchanges.
Refund Policy
In case you wish to receive a refund, you must send us your package within 14 days from the date of receipt. For defective products or products that were different from your order, a free return will be made and a refund of the value of the products and shipping will be received (as long as it was not an order with free shipping). In any case, you will be refunded the full value of the products you returned. The total amount of the refund will be credited to your account within 14 days of receiving the cancellation request. The cost of returning the products is borne exclusively by the customer. Returns are made through the company Courier Center or upon agreement with the company. If the return is made to an account of the same bank, then the money is credited at the same time, without any additional charge. If the return is made by another bank, then the costs are shared and a charge of 2 - 4 euros is incurred on both sides according to the pricing policy of each bank, for which our company is not responsible.
Return or exchange of a product that is not due to our fault is at the customer's expense and only under the condition that the product is in excellent condition, intact in its original packaging and within 14 days from the date of purchase. In this case, the shipping costs are borne exclusively by the customer. In case you wish to exchange the product for another, the return costs as well as the costs of the new shipment are borne by the customer.
Return Form
In order for your return to be accepted, you must have previously contacted the company and agreed to return the product. In the case of a refund, you must send us an IBAN number along with the Bank & Beneficiary Name via email.
